Handbook | Sections | Search

Communication & Meetings

Glitch has always aimed to nurture a culture that is welcoming and respectful. We strive to be good communicators so that we foster a healthy work environment where we can be productive and make great things together.

Daily Communications & Meetings

  • Work Hours - For people who are distributed or in HQ, the day usually starts between 9am and 10am. Please adjust your status in Slack to let your co-workers know that you are online. The work day usually ends around 6pm. If something is shared during non-work times, there's no expectation that you'll respond until you're back at work. There are exceptions for different roles and special cases like events or unusual circumstances, but on a day-to-day basis, we are enormously productive by letting people live their lives and have their downtime.

  • Meetings - We try to keep meetings to a minimum and when we do have them, let's try to keep them well-organized with a specific agenda. Every meeting takes into account any distributed workers with every person (including HQ employees) joining on video chat if a distributed worker is present, and each person on the team takes turns keeping notes.

  • #notes-and-docs - If your meeting involves more than 2 people, or includes any people outside the company, document it in #notes Slack channel, unless there's something sensitive that's not appropriate to share.

Weekly Communications & Meetings

  • All Hands - This weekly Monday meeting is focused on critical updates, strategy, alignment, and progress on goals. Notes and links to video recordings of the All Hands meetings are posted in the #all-hands channel in Slack.

  • Glitch Bravos - At our All Hands Meeting, we take time to recognize our colleagues for doing exceptional work. You can add a bravo for a coworker in the #bravos Slack channel, or just by clicking the "bravo" emoji on a Slack message.

How We Communicate

In order to work effectively across multiple teams, we narrate our work so that our colleagues understand what decisions we are making and why. This means sharing mistakes and lessons with one another to encourage accountability and welcome feedback.

Feedback should be constructive, specific, and communicated with respect. When our comments reflect these goals, we create safe communication spaces where people feel comfortable sharing ideas and asking questions.

Company-wide updates are shared three ways to ensure that everyone stays informed of pertinent information: at our weekly All Hands meeting, via the #announcements channel on Slack, and via email.

Communication tools

  • Slack - for ongoing conversations within and across teams. This is our default method of communication. If there is information you need everyone in a channel to see, it should also be sent via emai. Note: sometimes Slack is used for external communications. In these cases, the channel name is preceded by a dash (like -glitch-friends)

  • Zoom, Google Hangouts, etc. - used for video-conferencing with team members or with outside parties.

  • Clubhouse - used to track Product, Engineering, Marketing, and Growth activity and projects.

  • Email - used for company-wide alerts and to work with people at other companies.